Refund policy

 We do not offer refunds. However, we will gladly offer exchanges or store credit on unworn products with tags attached, with no sign of wear, alterations, or odor. If we detect an item is worn we will refuse the package and have it returned to you. We do not issue return labels. Customers are responsible for return shipping cost. Products should be shipped back to us within 7 business days after receiving your items. We do not offer exchanges on SWIM WEAR OR INTIMATE APPAREL such as underwear etc. Thank you for shopping with us! Our return address is on your package. 

You can always contact us for any return question at ladycaine2020@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.